Set a Discount for Photo/Video Reviews

Encourage your customers to submit visual reviews by offering a discount on their next purchase for reviews that include a photo or video.

This guide explains the two types of discounts you can offer and the reminder email we send to help customers claim their reward.

To provide discounts to your customers, follow these steps:

Navigate to “Reviews – Collect reviews” and select “Discount for photo/video reviews”.

Enable the “Enable discount for photo/video” option.

• Choose whether you want to offer the “Same discount” or “Different discounts” for photo and video reviews.

• Configure the discount amount you wish to offer

Auto-generate Discount

This feature automatically creates a unique discount code for each customer who submits a photo or video review.

Discount Code Expiration

Set an expiration period for the discount codes to create a sense of urgency. Use the dropdown menu to specify the expiration period.

Offer Discounts for Reviews Submitted

• On your website or via review request emails: Provide discounts to customers who submit a review on your store directly or through a review request email.
• Via review request emails only: Limit discounts to customers who leave a review through your “review request emails”.

Offering a Single Shopify Discount Code

You can provide a single Shopify discount code to all customers who submit a photo or video review. This option allows for consistent discount management and is ideal if you prefer to use one universal code instead of generating unique codes for each customer.

• Select “Single Shopify discount code”
• Enter discount code generated from Shopify discount.

• Input your custom discount code in the “Insert code” field.

Discount reminder emails

By default, we send reminder emails to customers who haven’t redeemed their discount, providing them with their discount code and a link to your store to use it.

Navigate to “Reviews – Collect reviews” and Click on “Emails” section.

Then click on “Discount reminder for photo/video review” to customize appearance and text.

Customize Discount reminder for photo/video review Email

The “Discount Reminder Email” is triggered based on the expiration date configured in your discount settings:

• No Expiration Date: If the discount code has no set expiration, the email will be sent 7 days after the code is created.
• 7-Day Expiration: The email will be sent 3 days before the code expires.
• 14-Day Expiration: The email will be sent 7 days before the code expires.
• 21-Day Expiration or Longer: The email will be sent 14 days before the code expires.