This interface allows you to customize the appearance and content of your review request emails.
To set up your Review request email
Navigate to “Reviews – Collect reviews” and select “Emails” section.
- Click on “Review Request” option
Customize Review Request Email
Available options:
Banner:
- Upload a custom image in JPG, PNG, or GIF format (up to 5 MB).
- Recommended size: 1200px by 630px for best results.
- Use the default banner or upload your own.
Subject:
- Personalize the subject using placeholders like [order_number] for the order reference.
Body:
- Edit the email body to address customers directly, using placeholders like [name] or [last_name] to personalize messages.
Button text:
- Customize the call-to-action button text, such as “Write a Review.”
View sample:
- Preview the email to ensure it looks as expected.
Send review request to yourself:
- Test the email by sending a sample to your own address.
Email Appearance Customization:
- Further customize the look and feel of the email on the Branding Page.
Available placeholders:
- [name] – The customer’s first name.
- [last_name] – The customer’s last name.
- [order_number] – The customer’s order number.
