Resend review request email

Resend the review request email to customers who have previously reviewed a product, prompting them to provide updated feedback.

To set up your Resend review request email

Navigate to “Reviews – Collect reviews” and select “Emails” section

• Click on “Resend review request email” option

Customize Resend review request email

Available options:

Banner:

• Upload a custom image in JPG, PNG, or GIF format (up to 5 MB).
• Recommended size: 1200px by 630px for best results.
• Use the default banner or upload your own.

Subject:

• Personalize the subject using placeholders like [name] or [last_name] for the order reference.

Body:

• Edit the email body to address customers directly, using placeholders like [name] or [last_name] or [product] to personalize messages.

Button text:

• Customize the call-to-action button text, such as “Write a Review.”

View sample:

• Preview the email to ensure it looks as expected.

Send review request to yourself:

• Test the email by sending a sample to your own address.

Email Appearance Customization:

• Further customize the look and feel of the email on the Branding Page.

Available placeholders:

• [name] – The customer’s first name.
• [last_name] – The customer’s last name.
• [product] – The customer’s order number.