Review Request Email Timing

You can customize when review request emails are sent based on your preferences. Choose the timing that works best for your business:

• After Purchase: Send the email a specific number of days after the customer makes a purchase.
• After Fulfillment: Schedule the email to be sent a certain number of days after the order is marked as fulfilled.
• After Delivery: Trigger the email a set number of days after the order is confirmed as delivered.

This flexibility ensures your customers receive the request at the most appropriate time for providing feedback.

To set up your Review request email timing

Navigate to “Reviews – Collect reviews” and select “Review request timing” section

• Email Timing: You can set the timing between 1 to 70 days after the selected event.
• Trigger Event:
  • Choose the event that will trigger the review request email:
    After Purchase
    After Fulfillment
    After Delivery

Fallback Timing for Review Requests

Fallback timing is used when the delivered status is not received within the specified number of days.

If the system cannot confirm the delivery status in time, the review request email will be sent after the fallback timing you set.

Fallback timing is only available when you select Delivery option.

Setting Different Email Timings for Domestic and International Orders

The “Set Different Timing for Domestic and International Orders” option allows you to customize review request email timings based on the shipping destination.

Configuration Options:

Domestic Orders (Shipping Within the Country):

Timing: Set the email to be sent after a specific number of days (e.g., 7 days).
Trigger Event: Choose the trigger, such as After Purchase, Or After Fulfillment

International Orders (Shipping Outside the Country):

Timing: Set a different number of days for international orders (e.g., 21 days).
Trigger Event: Choose the trigger, such as After Purchase, Or After Fulfillment.