Reviews

FAQ

Collect videos and photos to accelerate the buying process for new customers

How does AI sentiment analysis work?

Dropstars analyzes the text, tone, and intent behind customer reviews to:

  • Identify happy vs unhappy customers
  • Detect common pain points
  • Help you respond or take action faster
  • Improve future product recommendations

This gives you insights you’d never get from star ratings alone.

How does AI-based product recommendation increase sales?

Dropstars uses real customer reviews to:

  • Understand why customers like or dislike products
  • Recommend better-matched products during upsells and cross-sells
  • Show more relevant products after checkout

Unlike generic “related products,” these recommendations are based on real feedback, which improves conversion and AOV.

What are Smart Upsells and Cross-Sells?

Dropstars allows you to show one-click upsells after checkout:

  • AI-recommended products
  • Countdown timers for urgency
  • Optional discounts
  • Fully customizable text and design

This helps increase Average Order Value (AOV) without disrupting the checkout experience.

Can customers leave photo and video reviews?

Yes — and this is one of Dropstars’ strongest features.

You can:

  • Collect photo & video reviews
  • Reward customers with discounts for submitting visual reviews
  • Display visual UGC across your store using carousels, sliders, popups, and galleries

Visual reviews build massive trust and convert far better than text alone.

Can Dropstars help customers write reviews?

Yes. Dropstars includes AI-assisted review drafting.

If a customer doesn’t know what to write, AI suggests a draft review based on their experience – reducing friction and increasing review submission rates.

How many widgets does Dropstars offer?

Dropstars offers 21+ customizable widgets, including:

  • Product reviews
  • Star ratings
  • Trust badges
  • Snippets near “Add to Cart”
  • Carousels & galleries
  • Video sliders
  • Cart reviews
  • Popups
  • Floating & sidebar widgets
  • Referral widgets

All widgets are fully customizable and Shopify-native.

Can I customize the design to match my brand?

Absolutely.

You can customize:

  • Colors, fonts, spacing
  • Star icons & styles
  • Widget layouts
  • Email templates
  • Corner radius & borders
  • Remove “Powered by Dropstars” branding

Dropstars is fully white-label friendly.

Does Dropstars support referral programs?

Yes.

You can launch:

  • Post-purchase referrals
  • Post-review referrals
  • Onsite referral widgets

Support for:

  • One-sided (“Give X”) or two-sided (“Give X, Get Y”) rewards
  • Fraud prevention
  • Automatic referral tracking
  • Revenue attribution

Can I migrate from Loox, Judge.me, Yotpo, or other apps?

Yes.

Dropstars supports:

  • Direct CSV imports
  • Migration from popular review apps
  • Import from spreadsheets
  • Full review export anytime

You own your data – no lock-in.

Does Dropstars help with SEO?

Yes. 

Dropstars supports:

  • Structured data (rich snippets)
  • Star ratings in search results
  • Better CTR from Google Shopping & organic search

Reviews don’t just convert — they rank.

Can I control which reviews are published?

Yes.

You can:

  • Auto-publish reviews
  • Manually approve/reject
  • Set rules for star ratings
  • Tag reviews as featured
  • Reassign reviews to products
  • Publicly reply to reviews

You’re always in control.

Is Dropstars compliant and safe?

Yes.

Dropstars includes:

  • Review transparency labels
  • Verified purchase indicators
  • Fraud prevention (reviews & referrals)
  • GDPR-ready data handling
  • Secure Shopify-native integration

How is Dropstars priced?

Dropstars offers simple, transparent pricing:

  • One plan
  • No feature paywalls
  • Unlimited reviews
  • All widgets included
  • AI features included

No surprises. No forced upgrades.

Will Dropstars slow down my store?

No.

Dropstars widgets are:

  • Optimized for performance
  • Loaded asynchronously
  • Shopify-native app blocks

Your store speed stays fast.

Is Dropstars suitable for small stores or only large brands?

Both.

Dropstars works for:

  • New stores needing social proof
  • Scaling brands focused on AOV & UGC
  • High-volume Shopify Plus merchants

It grows with you.

How quickly can I get started?

Most stores are live in under 10 minutes:

  1. Install the app
  2. Import reviews (optional)
  3. Add widgets via Shopify theme editor
  4. Turn on AI & automation

That’s it.

Do I need multiple apps if I use Dropstars?

No — and that’s the point.

Dropstars replaces:

  • Review apps
  • UGC tools
  • Referral apps
  • Post-purchase upsell apps

One app. One dashboard. One bill.

Who is Dropstars best for?

Dropstars is perfect for Shopify merchants who want:

  • More authentic reviews
  • Higher conversion rates
  • Better AOV
  • AI-powered insights
  • Fewer apps and lower costs

Reviews

How customers grow their brand with Dropstars

Collect videos and photos to accelerate the buying process for new customers

After trying different tools, I can confidently say this is the best one. Easy to use, customizable, and perfect for boosting customer trust. A real game changer!

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Stefano ScozzeseBalique

I can’t live without it anymore! Reviews help build trust, and this system works amazingly well. Fast and helpful customer support. Great product!

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Fabio MurruDDA

Photo and video reviews add huge value to my store. Highly recommended!

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Rossana DianCucinosano

Easy to set up, user-friendly, and packed with useful features. Since I installed it, I’ve noticed an increase in sales thanks to customer reviews.

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Stefano ScozzeseBalique

After trying different tools, I can confidently say this is the best one. Easy to use, customizable, and perfect for boosting customer trust. A real game changer!

image
Stefano ScozzeseBalique

I can’t live without it anymore! Reviews help build trust, and this system works amazingly well. Fast and helpful customer support. Great product!

image
Fabio MurruDDA

Photo and video reviews add huge value to my store. Highly recommended!

image
Rossana DianCucinosano

Easy to set up, user-friendly, and packed with useful features. Since I installed it, I’ve noticed an increase in sales thanks to customer reviews.

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Stefano ScozzeseBalique